Use for parts, service, work tools, rentals\u2014not new machine sales.<\/div>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”What is the Service Guarantee?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n
\u2022 Coverage: Common Repairs preventing production.
\u2022 Commitment: Repairs completed within 48 hours (or agreed timeframe) after authorization.
\u2022 If We Miss It: You receive $1,000 Cat Credit (parts or service credit per work order).
\u2022 Loaner Machines: Available for select models (SSL, CTL, MTL, MHEX, CWL, SWL, TELE, BHL) at discounted rental rates. Customer covers fuel, insurance, and transport.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”What is the Annual TA Inspection?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n
\u2022 What is it? An in-depth health check of your machine by a certified Ziegler technician.
\u2022 When? Must be completed November through April for no-charge service.
\u2022 Flexibility: Ziegler may approve inspections outside the November\u2013April window at its discretion.
\u2022 Where? Bring your machine to a Ziegler shop location for free inspection.<\/p>\n
Field service is available, but additional charges apply.<\/div>\n
<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”What is the First-Time Fix Guarantee?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n
\u2022 Commitment: If our field service technician cannot fix your machine on the first trip, Ziegler covers all remaining mileage charges for follow-up visits.
\u2022 Goal: Minimize your cost and downtime when repairs require multiple trips.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”When will credit be issued?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n
\u2022 If your eligible parts order for your CVA machine is not fulfilled within the committed timeframe, you will receive a credit through Cat Financial for the value of the delayed parts, up to $1,000.
\u2022 Delivery: Issued as a digital prepaid card sent to your email address within 6\u20138 weeks after the delay is confirmed.
\u2022 Usage: Valid for parts, service, work tools, and rentals\u2014not for new machine purchases.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”How can I use my credit?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]\u2022 Once credit has been delivered, it must be used by the expiration date listed in the credit award email.
\n\u2022 Your Cat Prepaid Credit can be used to purchase parts, services, sales, rentals, and work tools from Ziegler CAT or another Cat dealer.
\n\u2022 Other Terms: Credit cannot be redeemed for cash or cash equivalent. Full terms and conditions are available at cat.com\/catcardrewards.
\n\u2022 Restrictions:<\/p>\n
Cannot be used to purchase new machines..<\/div>\n
Cannot be applied toward balances with Caterpillar Financial.<\/div>\n
Cannot be used on parts.cat.com or shop.cat.com.<\/div>\n
[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”2 Column – 60-40 with Z + Hash” module_class=”ziegler-2-column-60-40 black-bg” _builder_version=”4.25.1″ _module_preset=”default” background_color=”RGBA(255,255,255,0)” width=”100%” max_width=”100%” custom_padding=”0px||0px||false|false” da_disable_devices=”off|off|off” collapsed=”on” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”2_5,3_5″ make_equal=”on” _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”2_5″ _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Schedule Service” _builder_version=”4.27.4″ _module_preset=”default” title_level=”h2″ title_text_color=”#FFFFFF” custom_margin=”||20px||false|false” global_colors_info=”{}”][\/et_pb_heading][et_pb_text _builder_version=”4.25.1″ _module_preset=”default” text_text_color=”#FFFFFF” header_text_color=”#FFFFFF” global_colors_info=”{}”]<\/p>\n
Give us a call at (800) 352-2823<\/strong> and we’ll be happy to help you over the phone or assist you in making an appointment. We’ll get you in and out of the shop in an efficient and timely manner, so you can get back to work.<\/p>\n[\/et_pb_text][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.zieglercat.com\/wp-content\/uploads\/2025\/01\/z-cat-icon.png” alt=”Z CAT icon” title_text=”z-cat-icon” admin_label=”Image” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Contact Form – Service” module_class=”ziegler-module-contact-form” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#FFFFFF” da_disable_devices=”off|off|off” global_module=”330603″ saved_tabs=”all” collapsed=”off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.25.1″ _module_preset=”default” background_color=”#FFFFFF” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_code admin_label=”Code” module_class=”hubspot-form hubspot-flex-form” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#FFFFFF” global_colors_info=”{}”]